Privacy Policy and Terms of Use
Last Updated: October 29, 2026
Sun Vault Roofing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect through our website, how we use it, and your rights in relation to that information.
Information We Collect
We may collect the following types of information when you visit or interact with our website:
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Personal Information: Information you provide through our contact forms, such as your name, email address, phone number, and any message you submit.
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Device and Usage Information: This includes data collected automatically through analytics tools, such as your IP address, browser type, operating system, pages visited, and time spent on our site.
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Marketing Information: Information about your interactions with our email communications or advertisements, if applicable.
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Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
How We Use Your Information
The information we collect may be used for the following purposes:
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To respond to your inquiries or service requests
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To improve website functionality and user experience
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To analyze website performance and traffic trends
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To send marketing communications, if you have opted in to receive them
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including responding to inquiries, providing services, and complying with legal obligations.
Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience and gather usage data. Cookies help us understand how visitors interact with our website. You can modify your browser settings to decline cookies or notify you when a cookie is being sent. Cookies may include essential cookies, analytics cookies, and marketing cookies. Our website does not currently respond to “Do Not Track” browser signals.
Data Sharing and Security
We do not sell or rent your personal information. We may share it with trusted service providers solely for the purpose of operating our website and communicating with you. All data is handled securely and in accordance with applicable data protection laws.
We may share limited information with trusted third-party service providers that help us operate our website, analyze traffic, manage customer relationships, deliver services, or measure marketing effectiveness.
We may use advertising and marketing platforms to promote our services and measure the effectiveness of advertisements. These platforms may collect certain device or browsing information through cookies or tracking technologies. Examples include advertising platforms such as Google Ads and Meta (Facebook and Instagram).
We use secure business software to manage customer inquiries, project information, and communications. These systems may store contact information and project details provided by customers. Examples include customer relationship management (CRM) platforms such as JobNimbus.
Some information may be shared with software platforms used to provide roofing estimates, financing options, or project proposals when you request those services.
We may share limited information with contractors, subcontractors, or service partners who assist in delivering roofing, solar, electrical, or related services.
We may work with fulfillment partners or vendors to deliver customer appreciation items, gifts, or other project-related materials.
We may also disclose information if required to comply with applicable laws, regulations, or legal requests.
Project Photography and Media
During inspections, estimates, or project work, we may take photographs or video of roofing conditions, installation work, or completed projects. This may include photographs or drone imagery taken during inspections or project work. These images may be used for documentation, quality control, training, or marketing purposes such as our website, social media, or promotional materials.
We make reasonable efforts to avoid including personally identifiable information when sharing project images publicly. If you prefer that photos of your property not be used for marketing purposes, please let us know and we will honor your request whenever possible.
Our use of Artificial Intelligence Tools
Sun Vault Roofing uses AI tools to help run our business. These include general AI assistants and coding tools from companies such as Anthropic (Claude), OpenAI (ChatGPT), and Microsoft (Copilot), as well as software that uses AI to read documents and images. We use these tools for tasks such as drafting and editing emails, estimates, and website content; summarizing notes and documents; reading information from documents you give us (for example utility bills, plan sets, and permit or insurance paperwork); organizing and checking records in our customer management system; reviewing inspection and project photos; and building and maintaining our internal software. Our use of these tools allows us to serve you better and at lower cost, while focusing on what you most need from us: excellent communication and top-shelf workmanship.
These tools may process information about you and your property, such as your name, contact details, property address, project details, photos, and documents you provide. When they do, the AI provider acts as a service provider processing that information on our behalf. AI providers may keep inputs for a limited period under their own terms, for example for security and abuse monitoring.
To protect your information:
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We do not sell customer information, and we do not allow AI providers to sell it.
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We choose account types and settings that do not allow AI providers to use our content to train their models, and we do not use customer information to train or build our own AI models.
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We try to limit what we enter into AI tools. We leave out names, addresses, and other identifying details when they are not needed for the task.
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We remove or avoid identifying details, such as names, addresses, house numbers, license plates, and faces, in photos and written examples we publish on our website, social media, or marketing materials.
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Access to AI tools that handle customer records is limited to authorized members of our team.
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AI output is reviewed by a person before it is sent to you or used to make a decision about your project. We do not use AI to make automated decisions that have legal or similarly significant effects on you.
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Information we receive from Google APIs is not used to develop or train AI models.
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We do not process financial information through any AI tools
If you have questions about how we use AI tools, contact us at info@sunvaultroofing.com. We will honor reasonable requests where we can and will tell you if a request affects our ability to serve you. We may update this section as the tools we use change.
Information we Receive from Other Sources
Beyond our website, we receive information about you in other ways, and we use it only for the purposes described in this policy:
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From you directly, by phone, text message, email, in person, or during an inspection, including photos, documents (such as utility bills, insurance documents, or plan sets), and details about your property.
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From lead generation and review platforms you use to contact us, such as Google, Yelp, and Thumbtack, which pass along the name, contact details, photos, and message you submitted.
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From your utility company, with your authorization, such as electricity usage history we use to size a solar system.
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From public sources, such as city and county property assessor records and building-permit records, which we use to confirm property ownership, roof age, permit requirements, or to inform proposals for next steps involving solar systems we did not install.
We store this information in our customer management system and other business tools described in this policy, and we protect it the same way.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. You may also request to opt out of future communications. To exercise any of these rights, please contact us at:
Email: info@sunvaultroofing.com
Residents of certain U.S. states, including California and Colorado, may have additional rights regarding their personal information, including the right to request access to, deletion of, or correction of their data.